Your growing web site attracts more visitors, yet the huge amount of articles in your blog goes unread. People start emailing you, and you drown in a sea of emails. Fortunately, there are programs that will help you turn this groundswell of inquiries into web site traffic.
Helpdesk software or scripts are web-based systems that organize requests for information. These screens can be modified so that you or your Customer Care group can easily handle these queries, because these screens look a lot better than your typical email Inbox.
In addition, you are able to better track all inquiries because the helpdesk system quickly tells you which issues have been resolved, and which remain unanswered. You can even see how long it took to resolve certain disputes, for example.
The Helpdesk scripts you can try out are:
I’ll be installing these on test sites in the future, and if there’s enough interest I’ll probably prepare some tutorials.
How exactly does Helpdesk software increase web site traffic?
Have you ever been to a 1,000-page site and you were in a hurry to grab some information? And even if the site were well-organized, you found yourself with simply too much info? What did you do?
You probably looked for the online chat button, or you sent the site owner email.
Your own visitors might email you also for information, even if the answer to their questions may already be there in your web site. With your automated helpdesk set-up, you can quickly answer their queries by sending them a link to the page on your site which contains the answer.
If 10% of your visitors get in touch with you via your online help system, and half of them click on the link to your web page, then that’s a 33% increase in return visits to your site (assuming only 15% of your visitors ever return).
True, you can organize your information and make your search button perform well. Empower your visitors, as others would say. Just consider, though, that eventually your site will carry megabytes of information, while your visitors will only have microbytes of free time.
They will email you. The question is, will you be prepared?
So get those helpdesk scripts up and running, and see your site traffic rise.
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"Helpdesk Scripts Bring In More Visitors"
First Posted: March 15, 2007 | Filed in: Web Traffic